Receptionist – Being a receptionist in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. While there are certain duties that are part of the job, the primary responsibility of a veterinary receptionist is to greet patients and their owners as they arrive, while making them feel safe and welcome. A receptionist must have great communication skills and be friendly and outgoing as literally every person who comes in the door will come in contact with the veterinary receptionist. Here are the ten most common veterinary receptionist duties: 1) Greet Clients: The most important job of the veterinary receptionist is to greet clients and patients as they arrive – a warm and empathetic countenance is vital. 2) Sign in Patients: After clients and their pets have been greeted it is essential to sign them in and having any necessary paperwork. 3) Answer Phones: Taking calls is another crucial part of a busy veterinary practice. 4) Assess Emergency Visits: Either on the phone or when the client/patient is a walk-in, it is often necessary for the receptionist to make a split second determination if the situation requires emergency attention. 5) Dispense Medications: Once the client and the patient have been seen, medication will often need to be dispensed per doctor’s instructions. 6) Collect Payments/process invoices 7) Book appointments and set follow-up appointments 8) Filing 9) Incoming/Outgoing Mail 10) Opening and Closing the Office
RVT – Registered Veterinary Technicians — Veterinary technicians assist veterinarians in the care of animals. They may perform an initial evaluation of the animal’s condition, clean and wrap wounds, check vital statistics, collect samples and administer medication. They also perform basic lab work, including urinalysis and blood tests, and may assist with procedures such as teeth cleaning. They help during patient examinations and surgical procedures, restraining animals when necessary, stocking examination and surgery rooms with supplies, sterilizing tools and ensuring that equipment is in working order. Veterinary technicians also communicate with pet owners and update patient files. Veterinary technicians must have excellent communication skills, so that they may interact with pet owners and coworkers. They must have an understanding of animal behavior and strong clinical skills in order to properly evaluate an animal’s condition and provide treatment. They must be detail-oriented and well-organized so that they may take medical histories, carry out instructions, document patient statistics and update records. It’s also essential that they enjoy working with animals and have the ability to comfort, handle and restrain large and small pets.
Veterinary Assistants –– Provide compassionate care for pets, restrain pets for veterinarians and technicians, assist in the taking of x-rays, clean cages, runs and/or hospital facilities, including exam rooms, treatment room, and isolation area, employee lounge, bathrooms and doctor’s office. Maintain reception area in a neat and sanitary condition, provide clean bedding, water and litter pans for pets, feed hospitalized/boarded pets as needed. Unpack inventory order and re-stock appropriately, bring retail food to reception area, re-stock reception area shelves. Do laundry, wash and sanitize pet dishes and perform other duties as assigned.